Contacting TV Licensing
If you've ever wanted to contact TV Licensing you may have found yourself hitting a brick wall. With their website lacking clear contact details, it can be time consuming for average users to find the information they need.
This article aims to provide no-nonsense guidance on getting in touch with the TV Licensing team quickly. You can also use online services to get things done faster in certain situations.
Update online:
Updating your address online is the fastest most convenient way.
Reasons to Contact TV Licensing
Whether you are a landlord, tenant or homeowner, monitoring your television license is an important responsibility. It is likely that at some point, you will need to contact TV Licensing authorities for a variety of needs. Here are some of the most common reasons to make contact with the organisation:
Purchasing a License
If you are living in a property that requires a television license (which is most properties in this location) you will need to purchase one by contacting TV Licensing. This can be done via Direct Debit or online payment. You can also contact them to discuss any queries you may have regarding the license such as an incorrect payment or checking if you are eligible for any exemptions.
Moved House / Changed Address
If you have recently changed address or are looking to move in the near future you will need to contact TV licensing in order to update your address to ensure that you are covered for watching television services at your new property. You can do this by phone however you can easily update your tv licence address online, see below:
Landlord & Tenant Obligations
Whether you are a landlord or tenant in a property, it is important to understand the obligations that come with the television license. For landlords, this ranges from informing tenants of their obligations upon entering the property, to providing details of the license when requested by TV Licensing. For tenants, it includes keeping your landlord informed of any changes to the tenancy agreement regarding how the license is funded.
Changes in Circumstances
If you begin to watch or record live television, then you may need to acquire a television license at your property. This even applies if you are watching video-on-demand services which are funded through advertisements such as iPlayer, 4oD and ITV Player. Furthermore, if there are any changes in the occupants of the property such as addition or removal of people who could be using a television set, then it is important to inform TV Licensing to ensure that your license remains up-to-date.
Checking Exemptions & Refunds
There are certain situations in which you do not need to acquire a television license at your property. These include if the only television set is in use for Closed Circuit Television purposes, if you are over the age of 75 or if no one living at the address is watching or recording live television. It is also possible to receive refunds or discounts for any unused time on a license when moving home and having to acquire or cancel a new license.
Complaints
Having to pay TV Licensing fees is something many people have to do. Oftentimes, issues can arise that necessitate making a complaint. The easiest way to contact TV Licensing is by telephone on the number above. This line can be called 9:00am - 5:00pm, Monday to Friday, excluding bank holidays. Alternatively, you can also put your complaints in writing to: Customer Relations, TV Licensing, Darlington, DL98 1TL.
In all of these situations, the best approach is to contact TV Licensing with any queries you may have over any aspect of the license. The customer service team will be able to provide tailored advice to suit your needs and provide further support going forward.