Opening statement
1 OVERVIEW
1.1 The following terms ("Terms") apply to any use by the customer ("Customer") of the website www.my-council.uk ("Website"), which is owned and operated by GX Admin Ltd ("GX Admin") Company No. 12868707. Customers should carefully read and agree to these Terms prior to completing any order on our website.
1.2 By using this service the Customer accepts and agrees to be legally bound by these Terms and acknowledges that GX Admin, as the owner and operator of the Website has the right to amend or change these Terms at any time; at its sole discretion. Any changes made will take effect immediately; the date of said changes will be clearly marked within these Terms.
1.3 In certain circumstances GX Admin may offer additional promotions and/or services that coincide existing offers. If so, you will be prompted to view such additional terms and conditions on our Website at the time of such purchase(s) and those terms and conditions will apply in addition to these Terms.
1.4 All materials on the Website and all intellectual property rights are owned and/or controlled by GX Admin and/or its licensors. All material on the Website is protected by copyright. Permission is granted only to electronically copy and/or print in hard copy portions of the Website for personal non-commercial purposes. Any other use of the materials on the Website (including but not limited to making such material available on any other website, online service, bulletin board or networked computer environment) is strictly prohibited without permission from GX Admin and/or its licensors.
2 OUR SERVICES
2.1 GX Admin offers a range of services in relation to your local council, this includes, independent reports, advice, consultancy and correspondence services as follows:
Council Tax Band Reports
Correspondence/Update Services
Independent Advice & Guidance
2.2 By placing an order with GX Admin and agreeing to these Terms you give GX Admin permission to use the personal details provided by you the Customer to both generate reports and provide advice services.
This permission extends to providing advise to the best of our knowledge or acting on your behalf as an agent when consulting with chosen suppliers. In order to provide our services we will ask you the following details (including but not limited to): Account holder name, account number(s), old and new property address, registered email address and date of home move. GX Admin will only ever use the details given to provide the services listed above in accordance with these Terms. Please see section our Privacy Policy for more information.
2.3 Each of the services we offer incurs an administration fee of £16.50 for processing/production of our report and other services such as sending of postal correspondence or offering our services in relation to specific suppliers or topics relating to local councils.
2.4 The maximum term you can use our service in advance of your moving date is 3 months.
2.5 Once an order is placed via our Website, GX Admin will provide confirmation of the order via email, to the email address supplied by the Customer. This confirmation will include a breakdown of the service we will provide and a timescale for completion. The Customer will then receive the chosen service requested via email within 48 hours of placing an order.
2.6 The benefits of our service include advising customers as to the correct council tax banding, in order for them to make an informed decision in regards to contacting their local council to request changes or discounts/refunds due to errors, we can also assist with updating your account details with your supplier.
2.7 Suppliers details
GX Admin's database includes many common supplier details, we aim to keep our supplier details as up to date as possible, however we cannot be held responsible for suppliers changing, address or trading names while we hold information. We will carry out regular audits of the information we hold to ensure that it is as up to date as possible.
2.8 If a Customer wishes for us to contact a Supplier in relation to our report service, correspondence will be sent to each supplier one by one using contact details that we hold on file for the suppliers/companies in question.
2.9 Delivery of correspondence
All correspondence in relation to our services, will be sent via 2nd class post and will include all relevant information applicable to said supplier in each instance, this will include additional information provided by the customer at the time of the order, if applicable.
In accordance with our payment provider and to prevent fraud, one of the addresses provided (either previous or new address) much match the billing address of the card used by the Customer.
3 REFUNDS & RETURNS
3.1 Our Services
As a third party provider we charge a service fee, this fee is a one off fee for the services we provide, in most cases our services are then rendered to the customer within 48 hours, however this can be extended if there are issues with the information provided.
3.2 Refunds prior to services rendered
If a refund request is made, the following conditions must be met:
Refunds requests must be made within 7 days of placing your order, either by email or live chat via our website.
Refunds requests must also be made prior to our services being provided, this includes processing of your report or sending correspondence on your behalf.
If both of the above conditions are met then a full refund of the card fee(s) paid will be returned to the original payment card within 5-7 working days.
4 LIABILITY
4.1 GX Admin will endeavour to provide services to a reasonable standard in accordance with these terms, and will supply the Customer with confirmation of the order placed along with timescales and confirmation of orders via email to the Customer.
4.2 Once our services have been provided and we have actioned the correspondence on your behalf (at your request), we are unable to accept any liability for the following:
4.2.1 The report provided is for the purpose of informing individuals of the council tax band classification of a specific property or properties at a specific time.
4.2.2 The report does not constitute, and should not be treated as, legal advice.
4.2.3 The company does not guarantee the accuracy or completeness of the information provided and disclaims all liability and responsibility derived from its use.
4.2.4 Any actions taken or decisions made by using the report are wholly at the individual’s own risk.
4.2.5 The company is not liable for any losses or damages that any person sustains as a result of using the report.
4.2.6 The company reserves the right to refuse to provide a report to any person or persons at its own discreation.
4.3 You the Customer understands that once we have sent the report via email that refunds will be limited. Please see refunds section [3.0]
4.4 Delivery of services/correspondence
This report will be delivered by email to a valid email address which the customer has provided within 48 hours of receiving the customer’s order.
If the Report does not arrive within the 48 hour time frame, the customer should contact us via the designated form specifying the order details they have received.
The customer acknowledges that they are solely responsible for the accuracy of the property details they have provided as part of their order. The customer also recognises that we cannot guarantee that the report will provide accurate information about the property’s council tax band in the event that the customer has provided inaccurate information.
The customer understands that although we will endeavour to send the Report within 48 hours of receiving the customer’s order, it is possible that due to matters beyond our control such as technical issues, the Report could be delayed. In such a case, we are only required to issue a refund (minus any costs incurred) if the Report is not delivered within 14 days of receiving the customer’s order.
5 DATA PROTECTION & PRIVACY POLICY
5.1 It is a requirement of the services we provide to hold information in relation to specific services or products you wish to purchase.
5.2 In accordance with the GDPR regulations please see our detailed Privacy Policy, which makes it more clear how we gather, store and process your data in relation to the services that we provide. We require that you read and agree to this policy prior to using our services on our website.
5.3 When placing an order via our website you will automatically be added to our mailing list, from which we may occasionally send you information in relation to but not limited to offers and promotional material. You are able to un-subscribe from our mailing list at any time.
5.4 We regret that due to the services that we offer we are only able to provide our services or sell goods to adults aged 18 years and over who either are or have the authority to act on behalf of customers to update suppliers for those who are eligible or have authority to do so.
These terms & conditions were last updated 12/06/2023